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All releases tagged "customer service"

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Rip off garages

Qmark

Men are now as worried as women about being ripped off by dodgy motor maintenance garages, it emerged yesterday. Traditionally, women have been more intimidated when taking a car in for a service amid fears rogue traders will baffle them with car jargon and charge the earth for the work. But research found men now [...]


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Posted by James Coleman

Hotel bed test bonanza

Bed Tester 2

Bubbly Natalie Thomas goes to work every day with a spring in her step – thanks to her job as a hotel bed tester. Strawberry blonde Natalie, 39, heads up a team of ten ‘bouncers’ whose job it is to ensure the quality of 46,000 beds for budget chain Premier Inn. The thousands of mattresses [...]


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Posted by Dan Drage

Customer care transformed by Twitter

Twitter

Social media is changing the face of the traditional complaints procedure – and making it far more effective, new research by OnePoll reveals. Where letters, telephone calls and personal visits once sufficed, today’s web-savvy consumers are taking advantage of more instant – and more public – platforms to launch their tirades. Even the tried and [...]


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Posted by Dan Drage

Brits’ patience lasts barely 3 minutes

queue

The average Brits’ patience lasts just two and a half minutes before they snap, new research has shown. After this we start huffing and puffing, sighing impatiently and muttering to ourselves. Six out of ten say they are likely to lose their cool completely if they end up waiting for too long and walk off [...]


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Posted by Dan Drage

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