Customer care transformed by Twitter
Tagged in:brand building | customer service | OnePoll | social media | Twitter
Social media is changing the face of the traditional complaints procedure – and making it far more effective, new research by OnePoll reveals. Where letters, telephone calls and personal visits once sufficed, today’s web-savvy consumers are taking advantage of more instant – and more public – platforms to launch their tirades. Even the tried and [...]
- Has photos (2 photos)
- Has videos (0 videos)
- Has audio (0 audio)
Posted by Dan Drage
